Complaints Procedure Client-Contractor Resolution
Aug 03, 2021
editor
We often see Client and Contractor relationships breakdown when there is no formal recognition of complaints. Often a break clause allows Clients to leave a contract where continued default occurs, however there are often no formal records of complaints at a unit level which leads to frustration on both sides at management performance meetings. Here Red Box provides a draft complaints procedure to target those niggly issues within your contracted services, ensuring effective, timely responses. It should also provide a robust record where a Client wishes to show contract default or escalate frustrations.
Read moreUseful Links to Further Information
- THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT (BIFM)- Founded in 1993, BIFM is a professional body for facilities management, both individuals and organisations.
- FIRST POINT ASSESSMENT (FPAL)- Is a supplier management community supporting the European oil and gas industry.
- THE CHARTERED INSTITUTE OF ENVIRONMENTAL HEALTH (CIEH)- A charity that is the professional and leading voice for environmental and public health and safety.
- INSTITUTE OF HOSPITALITY- A professional membership group that provides support and information for those who work or study in the hospitality and tourism industries.
- FOOD STANDARD AGENCY (FSA)- The governmental department responsible for food safety and hygiene throughout the UK.
- THE UNIVERSITY CATERERS ORGANISATION (TUCO)- TUCO is a professional membership group for in-house caterers within the higher education sector, and is one of the leading organisations of its kind in the UK.
- BRITISH HOSPITALITY ASSOCIATION (BHA)- An agenda-setter and members organisation for the hospitality and tourism industry that helps to promote the interest of operators, brands and owners across the hospitality and tourism sectors.
- ROYAL SOCIETY FOR PUBLIC HEALTH (RSPH)- An independent and multi-disciplinary charity who’s mission is to improve public health and wellbeing.
- INTERNATIONAL FACILITY MANAGEMENT ASSOCIATION (IFMA)- An international association for facilities management professionals, supporting 24,000 members in 105 countries.
