Sustainability: How important is it to customers?
According to a recent summary of the UKhospitality/CGA Future Shock Report, Big Hospitality find that customers are keen to see sustainability in practice, but are not always willing to pay for it.
Sophie Witts comments how, according to CGA’s latest BrandTrack survey, the UK’s hospitality sector is working hard to promote sustainability, but practices have room for improvement. The sixth UKHospitality/CGA Future Shock Report, focuses on sustainability in the industry, highlighting the work currently being undertaken by businesses to promote sustainability. It also examines areas in which the sector must improve and how best to respond to increasing customer demand as well as anticipated future legislation.
Read the report in full here https://www.cga.co.uk/all-reports/future-shock-report-issue-6-sustainability/
This report comes in the wake of others, such as Melanie Curtain's of Inc.com, clarifying that Millenials (born between 1977 and 1995) are more likely to pay a little more for sustainable goods. It seems the younger generation are leading the way in opening their wallets for an environmentally positive approach.
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Useful Links to Further Information
- THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT (BIFM)- Founded in 1993, BIFM is a professional body for facilities management, both individuals and organisations.
- FIRST POINT ASSESSMENT (FPAL)- Is a supplier management community supporting the European oil and gas industry.
- THE CHARTERED INSTITUTE OF ENVIRONMENTAL HEALTH (CIEH)- A charity that is the professional and leading voice for environmental and public health and safety.
- INSTITUTE OF HOSPITALITY- A professional membership group that provides support and information for those who work or study in the hospitality and tourism industries.
- FOOD STANDARD AGENCY (FSA)- The governmental department responsible for food safety and hygiene throughout the UK.
- THE UNIVERSITY CATERERS ORGANISATION (TUCO)- TUCO is a professional membership group for in-house caterers within the higher education sector, and is one of the leading organisations of its kind in the UK.
- BRITISH HOSPITALITY ASSOCIATION (BHA)- An agenda-setter and members organisation for the hospitality and tourism industry that helps to promote the interest of operators, brands and owners across the hospitality and tourism sectors.
- ROYAL SOCIETY FOR PUBLIC HEALTH (RSPH)- An independent and multi-disciplinary charity who’s mission is to improve public health and wellbeing.
- INTERNATIONAL FACILITY MANAGEMENT ASSOCIATION (IFMA)- An international association for facilities management professionals, supporting 24,000 members in 105 countries.
